Shipping policy
Thank you for shopping with us. Each piece is created with care using mostly natural fibres and thoughtful craftsmanship. As a small independent brand committed to slow fashion, our garments are produced in limited quantities and often finished to order. This means we take the time needed to ensure every piece meets our quality standards before it leaves our studio.
Order Processing & Dispatch Time
Please allow 10–21 business days for your order to be prepared and dispatched.
Because our garments are produced in small batches and handled by a small team, this timeframe allows us to carefully cut, finish, press, inspect, and package each piece.
During periods of high demand or limited production runs, processing times may be slightly longer. If there is a significant delay, we will notify you by email.
Orders are not processed or dispatched on weekends or public holidays.
Shipping Time
Once your order has been dispatched, estimated delivery times are as follows:
UK Standard Shipping: 3–7 business days
Europe Shipping: 5–10 business days
International Shipping: 7–15 business days
Please note that delivery times are estimates and may vary depending on the destination country, customs procedures, and courier service.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and weight of your order.
Occasionally we may offer complimentary shipping promotions, which will be clearly indicated on our website.
Packaging
In keeping with our commitment to responsible production, we use minimal, recyclable, or reusable packaging wherever possible.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your delivery.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or additional fees depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product or shipping price.
Shipping Delays
While we work with trusted courier partners, we cannot guarantee delivery times and are not responsible for delays caused by customs, weather conditions, or courier service disruptions.
Incorrect Address
Please ensure your shipping address is correct when placing your order. We are not responsible for orders shipped to incorrect addresses provided by customers.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery so we can assist you in resolving the matter with the shipping carrier.
Contact Us
If you have any questions about shipping or your order, please contact us at:
Email: hello@janismuseum.com
Thank you for supporting slow, luxury fashion.
