Refund policy

At Janis Museum, we create each piece with care and intention. As a small, independent brand, we aim to keep our returns process simple, fair, and transparent for both our customers and our team.

Returns Window

We accept returns within 14 days of delivery.

Item Condition
To be eligible for a return, items must be:

Unworn and unwashed

In their original condition

With all tags attached and not removed

Returned in the original packaging

Items must be free from perfume, odors, makeup, or marks. Any items returned that do not meet these conditions may be declined and sent back.

Return Approval

Before sending your item back, please contact us with:

Your order number

A photo of the item

Once reviewed, we will confirm whether the return is approved and provide return instructions.

Return Shipping

Customers are responsible for the cost of return shipping. We recommend using a tracked service, as we cannot be responsible for items lost in transit.

Refunds

Once your return has been received and inspected, we will process your refund within 3–5 business days. Refunds are issued to the original payment method.

Please note:

Original delivery fees are non-refundable.

Refunds apply to the garment price only.

Exchanges

We offer one exchange per order. Customers are responsible for both the return shipping and the shipping cost for the replacement item.

If an exchange is requested, the new item will be shipped after the original item has been received and approved.

Sale Items

Items purchased during sales, promotions, or from our outlet section are final sale and not eligible for returns or exchanges, unless faulty.

Processing Time

As a small independent label producing in limited quantities, our processing times may occasionally vary. We aim to inspect returns within 48 hours of receiving them and process refunds as quickly as possible.

If you need assistance with a return, please contact us at hello@janismuseum.com  and our team will guide you through the process.